The Feedbackly way
When Feedbackly was initially built the founders knew they wanted to grow and flourish the company in a very open way. We always thought that through open discussion and flexibility, people can more...
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Everything You Need to Know About Creating Surveys With Feedbackly
There are so many different customer survey creation platforms available today, so why choose Feedbackly? In short, there is nothing seriously wrong with the functionality of most customer feedback...
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8 Question Types You Can Add To Your Survey With Feedbackly
When you create your first survey with Feedbackly, you have the option to choose from 8 different question types so you can most accurately collect customer responses. You can add as many questions as...
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Why You Should Pay More Attention To Your Promoters
This is a guest post from Mikhail Dubov, founder and CEO of Chattermill, a data analysis company that specializes in customer experience management. To build passionate customers, you must take into...
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Feedbackly’s iPhone Giveaway – And The Winner Is…
As you may know, Feedbackly’s survey editor allows you to create an ‘upsell’ question type which is mainly used to collect customer emails for the purpose of sending automated upsell offers directly to...
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Why Building A Customer Feedback Loop Is So Important For Your Business
One of the hardest things to obtain from the company’s perspective is useful customer feedback. Yet, customers are often only too eager to provide you with their experiences because they want their...
View Article3 Easy Ways To Improve Your Customer Feedback Measurement Strategy
The biggest mistake that a customer service manager can make is assuming that anecdotal evidence is sufficient in properly identifying the overall satisfaction of your customers. Many companies just...
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How Feedbackly Leads The Pack For Remote Customer Support
Feedbackly offers a one-stop solution for larger enterprise customers who want a hassle-free solution to their customer feedback strategy. Feedbackly provides industry-leading support to these...
View ArticleWhy Is Customer Experience So Important To Measure?
There’s a lot of buzz right now about customer experience (CX), and why it’s the next big thing for companies to differentiate themselves in a competitive market. But what are people really saying? By...
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We’ve improved our employee notifications feature!
Feedbackly allows you to configure automatic email notifications which can be triggered by the feedback you receive. This means that you can monitor all of your surveys for negative responses and act...
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Maximize Your Customer Experience This Christmas Week
Christmas is just a week away and we here at Feedbackly couldn’t be more excited! Christmas lights are glowing at every street corner, the smell of fresh Joulutorttu (Christmas tarts) is sweeping...
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Customer Experience Trends In 2018
2017 has drawn to a close, a brand new year is upon us and so it’s about time we started to look forward to the exciting new possibilities for Customer Experience trends for 2018. We will take a look...
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What Do Customers Think Of Feedbackly? Our NPS Score
At Feedbackly we strongly believe that to be the best in your industry, you must consistently listen to your customers and make changes to suit their needs. Only your customers know exactly how they...
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Feedbackly iPhone Competition 2018: And The Winner Is…
“Would I like to win a new iPhone? Of course I would” Is there any other answer to this question really? When it comes to generating leads and gathering valuable contact details from customers and...
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Use Feedback To Boost Your Employee Experience
Improving customer experience is fast becoming one of the most important strategies for businesses. In fact, Gartner reported that: “By 2018, more than 50% of organizations will implement significant...
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FREE TEMPLATE – Download Our Free Customer Journey Map Template
A customer journey map is like a puzzle. Every touchpoint slots into your customer journey, building each stage bit by bit to reveal the overall picture of your organization’s customer experience. With...
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A Robot At The Doctors Office?
Feedbackly and the City of Helsinki have teamed up to bring the next generation of customer experience services to the Finnish healthcare system. The city’s brand new, state of the art Health and...
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FREE eBook: Feedbackly’s Customer Journey University
A Crash Course Guide In Customer Journey Strategy Everything you need in one beautifully designed eBook. This eBook is applicable in any industry and covers the basic steps needed to create a customer...
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A Day In The Life Of Feedbackly’s Sales Team
What do sales teams do on a daily basis? That’s exactly what Elina Long, student at Haaga-Helia University of Applied Sciences, wanted to know. Elina joined us at our Helsinki office to ask questions,...
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FREE eBook: The Ultimate Customer Experience Cheat Sheet
A compilation of tips and tricks for anyone who aspires to be at the cutting edge of customer experience management This 7 chapter eBook will provide you with universally applicable guidelines and...
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